Our website allows the users of the activities and services offered to submit comments about them, with the objective of sharing their opinion; their interest and the quality. ‘Top Ribera del Duero’ will be able to use these comments (partially or completely) to their convenience (for marketing, promotion and to improve the service) on the website or on social networking platforms, newsletters and other channels owned by Top Ribera del Duero. We reserve the right to adapt, reject and delete the comments that we believe to be appropriate. They are classed as survey information and should not include adverts, invitations or any type of incentives.
The programme offered on our website is valid from 1/1/2013 until its modification. However, in case of error or other circumstances, the information reflected will be able to be subject to change that will always be valid when the consumer has proof and before the execution of the contract agreed by different parties.
CONDITIONS OF ACCESS
Access to our website is free and doesn’t demand prior subscription or registration. However, Top Ribera del Duero reserves the right to offer services that require the prior registration of the user. In any case, these services will remain correctly identified on the website with easy indications for the register of the necessary details.
The user should access our website in agreement with good faith and the public order rules. Access to our website is carried out exclusively under the responsibility of the user/consumer, that will answer in any case to the damage and loss that could be caused to third parties and ourselves.
It is specifically forbidden for the user to use and obtain services and contents offered in the present website by procedures different to those stipulated on website.
Bearing in mind the possibility of control with regards to the information, contents and services that other websites with links to our website contain, we inform you that Top Ribera del Duero, remains exempt of any responsibility for any type of damage and loss that could stem from using said websites that are not connected to our company.
Top Ribera del Duero reserves the right to exercisethe appropriate legal action against those users/consumers that violatethe user conditions of our website, accepting the user/consumer that the not starting of theseactions doesn’t constitute a formal renunciation of them, sustaining these current validities until the time limits of the infractions and of the actions.
Our website, its pages, contents, structure, infrastructure, software and the service of online reserves belong and are managed and provided by the Tour Operator YOLANDA BAYO ASENJO, DNI 71.10.377-M registered at the address of Plaza Mayor 10-1, Campo de San Pedro. 40551 Segovia, and licence numberC.I.C.L 4013. Can only be used by the user/consumer for personal means and not business, agreeing to the terms and conditions specified in these general conditions.
It is not permitted to resell, to carry out deep-links (redirect), use, copy monitor (for example, spider, scrape, etc…), show, download or reproduce the content, the information, the software, the products or the services available on our website for any business or competitive activity developed by Top Ribera del Duero.
If the contrary is not indicated, the necessary software for our services and usage, on our website and the rights of intellectual property (including the copyrights) of the contents and the information, as in the material of our web site, they belong to Top Ribera del Duero or in some cases, they belong to our providers.
PROTECTION OF YOUR PERSONAL DETAILS AND THEIR USE BY TOP RIBERA
Confidentiality, professional secrets and security are fundamental values of Top Ribera del Duero, assuming the agreement to guarantee the privacy of the user or the visitor at all times and during all interactions. Assuming, also the agreement to not gather unnecessary information of the user. Furthermore, we promise to treat with extreme care the personal information that the user could provide via our website.
In accordance with the Organic Law 15/1999 of Protection of Personal Character Details (PPCD), and the Royal Decree 1720/2007 of improvement of the PPCD, we notify you that the use of certain services on our website requires you to provide us with certain personal details through registration forms or via the sending of e-mails, and that these will be the object of processing and incorporation to the archives of Top Ribera del Duero, as owner and responsible for these archives.
The sending by the user/consumer of personal details constitutes the express consent to the processing of those, albeit in revocable character and without retrospective effect. We notify you that your personal details are treated confidentially and they are only used exclusively by us, Top Ribera del Duero, and by our suppliers internally and for the typical purpose that is the objective of our website, the sale and presentation of services and/or leisure and tourism activities. Therefore, we don’t part with nor convey your details to any third party, except our suppliers of services and/or activities and in legally foreseen cases, unless the user/consumer specifically authorises it. In addition, we notify you that you that all our archives can be found legally registered in the General Registry of Personal Data of the Spanish Agency of the Protection of Data, and that in order to safeguard the security of your personal data the measures of technical and organizational security existing in the Royal Decree 1720/2007 that regulate the regulations of security measures of the archives that contain the personal character details will be applied.
At any moment you can exert your access rights for rectification, cancellation and foreseen legal problems via a signed letter addressed to Top Ribera del Duero to the address or via e-mail at the address email@example.com providing a copy of your identity card or passport.
OWNERSHIP OF TOP RIBERA DEL DUERO
Top Ribera del Duero is a commercial brand registered in the of YOLANDA BAYO ASENJO Tour OperatorAgency, registered with the number C.I.C.L. 40-13 registered office at Plaza Mayor, 10-1ª, Campo de San Pedro, Segovia.
What is a cookie?
A cookie is a small quantity of information stored by the web pages on your computer. Once you start to browse our website and click on any of our links, you accept the installation of our cookies in your computer.
Web sites don’t store information. If you surf from one page to another on one website, it won’t recognize you as a user. Cookies are basically used to remember the options that you have chosen (for example, to remember the language that you prefer or the currency that you use). Cookies also assure that when you visit a website again it recognizes you.
Do all cookies have the same function?
No, there are different types of cookies and they are used for different purposes. Cookies can be differentiated by function, duration and who stores them on a web page.
We try to offer our users an advanced and easy to use web page that automatically adapts to their needs and wishes. To achieve this, our website uses following types of cookies:
We use technical cookies to show you our website, so that it works correctly, create your user account, start your session and manage your reservations. These technical cookies are absolutely necessary for our website to work correctly.
We also use functional cookies to record your preferences and to help you to use our website in an effective and efficient way. For example, we remember your preferred currency and languages, your searches and accommodation that you have consulted. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality and improve your experience as a user.
We use analytical cookies to understand how our users use the web page, to detect what works and what doesn’t, optimize and improve the web page and assure us that our users continue to consider that our website is interesting and relevant. The data that we collect include the web pages that you have visited, reference/exit pages in which you have entered or exited, the type of platform that you use, information about date and time and data like the number of clicks that you have done on one certain page, movements of the mouse and shifting, words that you use for searches and text that you write when you use our website.
How long do the cookies of TOP RIBERA DEL DUERO remain active?
The cookies we use have a variable life span. The maximum life span that we establish in some of our pages is five years from the time of your last visit to our website. You can delete all the cookies from your browser at any moment.
How can I recognize TOP RIBERA DEL DUERO's cookies?
You can find our cookies in the configuration on your browser.
Who has access to the information from the cookies of TOP RIBERA DEL DUERO?
Only Top Ribera and Google have access to the information from the cookies of Top Ribera, third parties that have stored cookies on your computer will have access to them.
How can you manage your preferences on cookies?
When you start to browse our web page a message will appear that warns you that if continue browsing, you accept the installation of our cookies on your computer.
Top Ribera del Duero offers online travel services through its own web pages and mobile applications, as well as other online platforms, like web pages of members and social networks. The following information is applicable to all these platforms.
What methods of security does TOP RIBERA DEL DUERO use to safeguard your personal information?
In accordance with the European legislation of the protection of data, we use some written security methods to prevent non authorized access and the improper use of personal information.
With the objective of protecting and safeguarding the personal data that you have provided us with, we have implemented appropriate procedures andbusiness systems. Furthermore, we use security methods and physical restrictions and techniques to access and use the personal information of our servers. Only the authorized personnel have permission to access the personal information to carry out their work.
The data of your credit card is not stored under any concept on our website. Our links will take you to your bank and there you will introduce your financial data, never on our website. The management of the paperwork of the retentions, blocks and payments is carried out by the platform of your bank that cannot grant us any access to the data of your card or electronic medium of payment.
Los servicios que ofrece 'Top Ribera del Duero' no van dirigidos, normalmente, a personas menores de 18 años. El uso de nuestros servicios solo es posible con el consentimiento legítimo de un progenitor o un tutor. Cuando recibimos información de una persona menor de 18 años, nos reservamos el derecho de admitirla o de eliminarla.
How can you control the personal information that you have given to TOP RIBERA DEL DUERO?
You always have the right to revise the personal information we have about you. If you want to request a general list of your personal data, send us an e-mail at firstname.lastname@example.org and indicate in the subject “Solicitud de información personal”(personal information request), including a copy of identity document in order to prevent non authorized people accessing your personal data.
If the personal information that we have on you is not correct, we will update it if you ask us to. You can also do it personally on the website. You can ask us to delete your personal data from our customer database by sending us an e-mail at email@example.com and indicating in the subject “Solicitud para eliminar información personal” (request to delete personal information). However, we need to keep certain information for legal reasons, to have a register or detect fraudulent. You can delete your user account at any moment. To do it, begin the session in your account on www.topriberadelduero.com and select the delete your account option.
Who is responsible for processing personal information on the website and on the applications of TOP RIBERA DEL DUERO?
Top Ribera del Duero controls the procedure of personal information on its website and applications.